Capturing Field Service Efficiency with @Anyplace® Field Service Mobility
Brochures
@Anyplace® Microsoft Manufacturing Field Service Solution
Capgemini’s @Anyplace Microsoft Field Service Mobile Solutions Mean More Efficient Operations and Savings.
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Download as PDFRunning a company’s customer or after sales service function requires a constant balance between improving customer service and retention while minimising support and service costs. Gaining a competitive advantage through Field Service remains an on-going challenge. Capgemini @Anyplace Field Service Mobility extends an enterprise’s support systems and processes out to a mobile, geographically dispersed field staff, using mobile technologies such as handheld PDAs with WiFi capability.
With @Anyplace Field Service Mobility our clients enjoy:
- Productivity improvements and lower costs by increasing efficiency in everyday work processes and reducing revisits.
- Improved cash flow by increasing the efficiency of gathering the data needed to create and deliver invoices to the customer, thereby accelerating payments.
- Reduced paperwork and duplicate handling by using mobile interfaces to capture data and store it in back-office systems – eliminating need for data re-entry.
- Extended enterprise application by giving technicians access to critical enterprise data anywhere, anytime.
- Response time improvements and better coordination between mobile workers and those at fixed locations to maximise efficiency. Technicians leverage “knowledge repositories” to assist in doing complicated work, reducing the need for “experts in the field”.
Working with Partners for the Best Solution
Capgemini has established partnerships with HP, Symbol, Intermec, and Xybernaut for handheld devices and Dexterra for middleware to ensure an end-to-end solution.
Our phased approach enables clients to document and validate the business benefits derived from Capgemini @Anyplace Field Service Mobility. The typical functionality of the solution covers dispatching/scheduling and assignment, notification, tracking/resolution, locating equipment and work-sites, sourcing spare parts, managing inventory and data collection.